What We Collect and Why We Collect It
When you open an account with us, we collect the details you submit — your name, contact number, and the wallet ID you use for bKash, Nagad or Rocket transactions. We use this to verify your identity, process withdrawals, and match incoming deposits to your account.
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During a session, we also log your device type, IP address and browser activity so we can detect unusual access patterns and keep your account secure. If you reach our support team by live chat or email, the content of those exchanges is stored to help
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us resolve follow-up queries. We do not sell your personal data to third parties for marketing purposes. Data shared with payment processors — such as the mobile wallet services you use — is limited strictly to what those processors need to complete a transaction. Retention of
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your data follows the period required by applicable law in your eligible region; once that period lapses and your account is closed, we delete or anonymise records. How this policy applies to you depends on your local law and the jurisdiction in which you access the
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platform.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.